Privacy Policy

This privacy policy has been complied to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information identity, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, store or otherwise handle your Personally Identifiable Information in accordance with our website.

What information do we collect from the people that visit our website or blog?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We  collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form when making an enquiry or enter information on our site. Additionally, we may also collect information from you from a telephone conversation in order to contact and deliver our best service, alongside any products or services which may be of interest to you based on an enquiry you may have made.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

- To personalise user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

- To improve our website in order to better serve you.

- To allow us to better service you in responding to your customer service requests.

- To administer a contest, promotion, survey or other site feature.

- To send periodic emails regarding your order or other products or services.

How do we protect visitor information?

As we do not process, store or collate personal banking information whatsoever, we do not use vulnerability scanning and / or scanning to PCI (Payment Scanning Industry) standards as all payment transactions are handled and processed by Paypal's secure payment gateway. Because Paypal handles all payments processed via our website, we do not use an SSL (Secure Socket Layer). At the moment we do not need an SSL because we do not store any personal banking information or credit card details whatsoever. All payment information regarding transactions are handled by Paypal's Secure Payment Gateway.

We use regular Malware Scanning.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to hep us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services like Google for example) that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings (within Internet Explorer, Firefox, Safari or Chrome for example). Each browser is a little different, so look at your browser's 'Help' menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled. It will turn off some features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders, purchase products and / or services from our website over the telephone or by contacting customer service who will be happy to place and / or process your order.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally indentifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

We do not include or offer third party products or services on our website. However, we may from time-to-time provide recommendations from trusted sources on our blog and social media channels.


Google advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. Google's advertising requirements can be found here:

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies).

Opting out:

Although we do not display third-party advertisements on our site, users can set preferences for how Google advertises to you using Google Ad Settings page for sites that do. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collating personally identifiable informartion from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at:

According to CalOPPA we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, will will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy', and can easily be found on the page specified above.

Users will be notified of any privacy policy changes:

- On our Privacy Policy Page

Users are able to change their personal information:

- By emailing us

- By calling us

- By logging in to their account

- By chatting with us or sending us a ticket

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site handle do not track signals?

It's also important to note that we do not allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Fedral Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, while spells out what opperators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States (and conceivably the world) and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

- We will notify the users via email within 7 business days

- We will notify the users via in site notification within 7 days

We also agree to the individual redress principle, which requires that individual have the right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and / or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

- Send information, respond to enquiries, and / or other requests or questions.

- Process orders and to send information and updates pertaining to orders.

- We may also send you additional information related to your product, service and / or enquiry.

- Market to our mailing list or continue to send emails to our clients after the original transaction or correspondence has occurred.

To be accordance with CAN SPAM we agree to the following:

- Not to use false, or misleading subjects or email addresses

- Identify the message as an advertisement in some reasonable way

- Include the physical address of our business or site headquaters

- Monitor third party email marketing services for compliance, if one is used.

- Honor opt-out / unsubscribe by using the link at the bottom of the email, or by a user / recipient requesting that we remove them from our mailing list by emailing us at:

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from all correspondence. Alternatively, a user can specify which mail out they would like to opt out from and we will remove from a particular mailing list may be no longer be of interest to them.

Contacting Us

If there are any questions regarding this policy you may contact us using the information below:
Perseverance House
12 Mote Road
Kent, UK
07496 543 542

Last edited on 06-01-2015

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