(1) Price and Payment
1.1. The price of the Services shall be Our quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price of which We inform You prior to commencing the Services. We do not charge V.A.T.
1.2. You shall provide payment in full prior to Us providing the Services unless otherwise agreed by Us in writing.
1.3. If You fail to make payment in full on the due date then, without prejudice to any other right or remedy We may have, We will be able to do one or more of the following:
1.3.1. Where You subscribe to Subscription Services, suspend the provision of the Services to You until payment has been received and, where You have failed to make payment despite reminders to do so, cancel this agreement; and/or
1.3.2. Where You have ordered non-Subscription Services, cancel this agreement between You and Us; and/or
1.3.3. In any event, charge You interest (before and after any judgment) on the amount unpaid, at the rate of 3% per calendar month, until payment is made in full (a part of the month being treated as a full month for the purpose of calculating interest).
1.3.4. Where You subscribe to Subscription Services and You agree to Us taking monthly payments by either continuous card, Direct Debit authority, Your subscription will automatically renew at the end of each subscription term unless You cancel prior to the end of such subscription term in accordance with clause 2.2 of these Conditions. We will contact You by email to remind you of this 28 days prior to the relevant renewal date.
1.3.5. Where You subscribe to Subscription Services and You agree to pay an upfront fee for a subscription, this is a one off transaction. You will be prompted to renew the subscription on expiry of the subscription term but no payment will be taken unless You manually action the process.
1.4 When You subscribe to a support plan, You must provide us with complete and accurate payment information. You can pay by Direct Debit, Standing Order, credit card or debit card. By submitting credit or debit card payment details to us in order to purchase a subscription over the phone or via Bank payment and/or transfer. You agree to make the purchase using those payment details and on a continuous authority basis. Continuous authority means Button Digital will continue taking subscription payments for the minimum subscription term and thereafter on a month-to-month basis until you tell us you no longer wish to subscribe. This can be done by emailing firstname.lastname@example.org.
1.5. It is important that you include your full name, the email address you are registered with, your membership number and details of the subscription you wish to cancel. You will receive written confirmation that your continuous authority agreement has been cancelled.
1.6. You confirm that, where You pay by payment card, the payment method that is being used is yours.
1.7. All payment methods other than cash are subject to validation checks and authorisation and We will not be liable for any delay or non-delivery caused by any such failed checks or authorisation.
(2) Right of Cancellation
2.1. If You are a private consumer and You ordered the Services via telephone or online, You may cancel Your order at any time in writing within 14 working days from the day after placing Your order without incurring any liability to Us. However, You may not cancel the Services once We have started to provide any part of the agreed Services to You with Your agreement (this includes the acceptance of an invoice once a deposit has been made and/or cleared funds have been received into our bank account and/or paid in full, physical and/or virtual meetings, telephone conversations, email correspondence and/or Instant Message based communication(s)). Once a deposit and/or other payment has been made, You (the Client) have 14 working days to cancel the acceptance of your order. All payments are non-refundable if a request to cancel a particular project is made after 14 working days and Button Digital cannot accept responsibility for any cancellation which have been processed after 14 working days of cancellation and/or amendedments to a project if a cancellation is processed in writing after the allocated cancellation timeframe which is 14 working days. To clarify, it is therefore not Button Digital’s responsibility to refund and/or reimburse any payments which have consequentially been cancelled by You (Our Client) if processed in writing after our cancellation period (14 working days from when a deposit and/or payment in full is paid). All cancellation requests have to be processed in writing by emailing email@example.com withiin 14 working days and/or via a written letter sent via postal service. All cancellations must be documented within the allocated timeframe (14 working days from the date of Your agreement) and processed in writting via the afforementioned method (namely email and/or postal service).
2.2. If You cancel Your contract in this manner and You have notified Us (Button Digital) within 14 working days, We will refund any monies You have paid to Us less any expenses / outlay spent within 30 days of Your cancellation. Button Digital cannot refund any payments and/or deposits where a refund request has not been processed within the allocated 14 working days. Button Digital cannot accept responsibility for any cancellations which have been processed after 14 working days once a deposit has been paid to Button Digital. If a project is cancelled after 14 working days of cancellation, we reserve and exercise the right to refuse a refund for any monies which have been previously paid; this includes deposits and full payments.
2.3. Without prejudice to our rights We have under the terms of these Conditions, We reserve the right to terminate the provision of the Services to You at any time by giving You no less than 30 days notice of such termination.
3.1. The Services are available only to individuals who We (Button Digital), in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to Us and individuals who are over 18 years old.
3.2. To order the Services, You can make a 50% deposit and/or pay the total amount.
3.3. Your order will be treated as an offer to purchase the Services. The contract will only be completed when We commence the provision of the Services or when We take payment from You, whichever is the earlier.
3.4. You acknowledge that any automated acknowledgement given when You place an order shall not amount to our acceptance of Your offer to purchase the Services.
3.5. We (Button Digital) may, at Our own discretion, limit, restrict or reject any order You place at any time prior to the contract having been completed. Where this happens, We will attempt to contact You using Your Personal Information. We also reserve the right to limit or prohibit sales to dealers or to entities that We believe, in our sole discretion, are making use of the Services for profit.
4.1. If Button Digital setup and configure an email account for your business (for example firstname.lastname@example.org) we cannot be held responsible for maintaining a healthy inbox. Depending on which package you have purchased, emails may need to be backed-up and / or deleted in order to make sufficient space for incoming mail (depending on the storage of the package you have purchased).
4.2 If Button Digital have setup a destination email address or forwarding email from your email@example.com address, we cannot be held responsible for un-received or undelivered emails which you may be checking from a third party email client / provider such as Hotmail and Yahoo etc as we do not have any control over the behavior of third party email accounts. Unfortunately we have no control over the many filters each third party email service provider puts in place so cannot guarantee receipt of emails and / or enquiries which have been sent via your website, contact form or directly to your email address (firstname.lastname@example.org for example). We there absolve ourselves from any responsibility to commiting ourselves to guaranteeing the receipt and / or delivery of email that are being checked via third party service providers.